In partnership with our brave firefighters, paramedics and police officers, SouthCom Dispatch is dedicated to saving human life; reducing property damage and loss; and preserving the freedoms of life for the citizens and responders we serve.
Southcom 9-1-1 Dispatch - Saving Lives one call at a time.
Currently SouthCom Combined Dispatch Center (SouthCom) provides fire, police and
emergency medical dispatching services for the Villages of Matteson, Olympia Fields, Park
Forest and Richton Park. The service area covers over 1,923 square miles within Cook and
Will Counties and serves a population of approximately 65,000 citizens. SouthCom
dispatched 65,155 calls for service and answered over 119,000 phone calls in 2010.
Since its inception in 2001, SouthCom has a history of providing the highest level of life safety
and property preservation to the citizens we serve. After almost two and a half years of work
SouthCom continues to enhance its dispatching services by upgrading its aging Computer
Aided Dispatch (CAD) and Records Management System with a new State-of-the-Art system.
This new technology will afford the Telecommunicators a more integrated and streamlined
application for taking inbound emergency 9-1-1 calls and dispatching the proper resources to
mitigate the emergency in a more timely and efficient way. Our state-of-the-art CAD system is
customized to fit our needs, thereby ensuring the highest level of customer service at all times.
In 2002, SouthCom Dispatch Center was relocated to its current location at 21113 Dettmering
Drive on the second floor of Matteson’s Fire Headquarters. Inside the dispatch center itself
you will find personnel on-duty 24 hours a day 7 days a week trained and ready to answer 9-1-
1 calls and assist responding fire and police units via radio and mobile data terminals installed
in all first tier response vehicles.
The Center is staffed by a Shift Commander and a team of cross-trained Telecommunicators
on duty each of the three operating shifts. We also have several power shifts to help meet the
demands placed on the center during our busiest time periods. All of our Telecommunicators
are certified in Emergency Medical Dispatch (EMD) and provide pre-arrival “self help”
instructions to citizens during medical emergencies.